IT Direct

How Do I Login?

To learn how to log in and how the software works, look HERE!


Other Things To Know

Here are some things to include when you log your own service request in IT DIRECT:

  • Your 7-Digit COSMO ID Number
  • Your room number
  • Your phone number
  • Your Novell login ID
  • The name of the application you are trying to access
  • Any error messages you may be receiving
  • Be sure to include as much detail as possible regarding the difficulties you're having.


What is IT Direct?

IT Direct is a web based software application that tracks computer and telephone service requests for Information Technology.

The IT Support Desk uses this software to enter service tickets when you call.

You can skip a phone call and log your own service request from the website!

You can access IT Direct from the IT DIRECT Helpdesk System icon on your desktop.


IT Direct User Manual



Start IT DIRECT now